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Customer Service and Frequently Asked Questions (FAQs)

How to Order Step-by-Step

1. Click Order Now Button, and Select the Product of Choice
       You will be taken to a secure credit card processing page.
    
2. Enter Your Credit Card Number and other required information. Continue.
    
3. Confirm your purchase and click - COMPLETE THE SALE
   
      You will proceed to Thank You For Your Order Page.
     
      On The 'Thank You For Your Order Page' you will find your Receipt Code (something similar to AS3FG3ASQ)
      write this code down it is your proof of purchase.
    
4. Click Next >> you will be taken to the 'Process and Download The Advanced Exam Simulator' page.
    
5. Enter the required information and click Process and Download.
     
       The 'congratulations, you are now downloading...' page will appear.
   
       After a few short moments the save file as dialog box will appear awaiting your response.
   
       Select a temporary Download location and click ok (the desktop works great).
    
6. Install The Advanced Exam Simulator (Reboot If Necessary)
    
7. Run The Advanced Exam Simulator. The Registration Screen Appears.
    
8. Enter your Receipt code and name, then click the Unlock button
    
9. The Unlock Button communicates with our authorization servers and unlocks the exam.
   
       Your Exam is ready to use, prepare to learn in a whole new way!

NOTE: The Computer ID / System ID is specific to a single computer

NOTE: "CLKBANK*COM" will appear on your credit card statement as the merchant, NOT ExamSimulators.com

How to Manually Generate an Authorization / Unlock  Code...

1. Enter the pertinent information into the authorization page;
   
        » http://www.examsimulators.com/authorize/default.asp
    
2. Enter your Name, Receipt Code, Computer ID/System ID and Authorization Number Exactly as shown into the appropriate boxes
    
3. Click ok and prepare to learn in a whole new way!

Ordering and Shipping Policies and Options

Payment and Security Information Our secure online ordering system is provided by Clickbank. Visa, MasterCard, American Express and Discover are all accepted - Products are delivered within minutes of purchasing a product via the online ordering system. We accept Money Orders mailed to our office, products are shipped within 24Hrs - during normal business days, Monday - Friday, excluding major holidays.

Shipping Information and Pricing

International orders may incur addition shipping charges as well as duty and tax charges, contact us for more information on international shipping policies (outside North America). Contact your local government customs division for more information on tariffs, duties and taxes!

• Download - FREE (Immediate Delivery)
   
• Air Mail (US/CANADA) 1 to 2 weeks - $15.00
   
• Air Mail (International) 2 to 4 weeks - $25.00
   
• Courier (US/CANADA) 2 to 3 days - $35.00
   
• Courier (International) - Sorry Not Available

Downloading is the fasted and preferred method of delivery.

Return and Exchange Policy

Electronic Shipments - No returns or exchanges will be accepted or refunds granted for products purchased for delivery via electronic download or for electronic activation once a registration key has been issued except under the terms & conditions of the Money Back Guarantee. We do not guarantee successful delivery via download. If the customer is unable to download the product successfully, she/he may have the product delivered via one of our alternative shipping methods. The customer is responsible for any/all shipping and handling charges.

Mail or FedEx Shipments - ExamSimulators.com will accept unopened products for refund or exchange for up to 30 days from the date of purchase. No products will be accepted for refund or exchange once a registration key has been issued through the download process. If part of a package is returned or exchanged, the package price is forfeited and any products retained by the customer revert to their individual price. ExamSimulators.com will credit the remaining amount due. Shipping and handling charges will not be refunded.

International Customers Information and Pricing

All pricing on ExamSimulators.com's Web site are in United States Dollars. For exchange rate information consult your bank or other exchange rate information sources. If you use your credit card to purchase our products, you will be assured of getting the most current rate possible. Orders outside the USA may have an additional customs fee due upon receipt. Check with your country's Customs Office for information. Downloading is also an option for those who do not wish to receive a physical copy.

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Installing on Vista / Windows 7 (32-bit and 64-bit)

All ExamSimulators.com products run natively on both Vista / Windows 7 32-bit and 64-bit.

Installation Errors

On the rare occasion an error may occur around a control (.dll or .ocx) similar to: "polarcrypto.dll is missing or incorrectly registered"

(Note: the actual control name may be different, RICHTX32.OCX is missing or incorrectly registered for example.) To Successfully Resolve the Problem: Run the installation file (e.g. 620setup.exe) from an elevated prompt (Administrator).   Right-Click the installation file and select Run as administrator. Note: You may need to supply an Administrative Password to continue.   Follow the standard installation prompts and Install normally. If the problem persists (due to Vista's / Windows 7 stringent UAC) you may need to do the following: Download the problem file: » polarcrypto.dll » threed32.ocx » richtx32.ocx   Copy the downloaded file to the system32 folder... C:\Windows\System32.   From an Elevated command prompt (see below)... register the control using the regsvr32 command:   C:> regsvr32 control name   For Example: To register polarcrypto.dll we run an elevated command prompt, then from the command window we enter the following command: C:> regsvr32 polarcrypto.dll   and press enter... and you'll receive a message like this telling you it succeeded:   Repeat this process for any 'non registered' or 'missing' file - the problem will then be resolved and you can now run the practice exam normally. To run an elevated command prompt: Browse to C:\windows\system32, Right-Click cmd.exe then left-click Run as Administrator. Enter the administrative password if prompted.

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ExamSimulators practice exams are immediately available for digital download after the purchase transaction. Digital downloads allow us to focus more on producing top grade quality products and enables us to offer better prices than our competitors. In addition, you can download your purchased products any time from our servers - this makes physical copies virtually unnecessary. Many people, and especially people training for an IT career need to install and reformat their computers often as they experiment with different technologies. Having access to your certification prep products 24/7 via our servers makes is extremely helpful to most. In the email you receive shortly after purchase, you will find the links you need to download your ExamSimulators Practice Exams and other training materials. Our full exams are approximately 5.5 MB – 11MB.

If you prefer a CD copy of your purchased product(s), you will need to Contact Us and request a shipped CD. Please be aware that there are additional fees associated with this request.

Please note: CD versions are exactly the same as Digitally Downloadable versions.

If the title you are interested in is not listed on our Practice Exam Page, then we do not currently sell that exam. We are however adding new titles all the time so please check back with us often.

Please feel free to Contact Us and ask about any exam you may be interested in.

How is my Credit Card Number Protected from Hackers?

For maximum card security, all orders are sent directly to the banking network for immediate authorization. i.e. visa, mastercard etc... your credit card number is not stored on any of our servers or our credit card processing service's servers, so no hacker or system can get at your numbers.

Technical FAQs

Can I install ExamSimulators software on more than one computer?

Those seeking certification often need to study in multiple locations (i.e. at work and at home) and with multiple computers (i.e. laptop) so yes we do allow you to install ExamSimulators' software on multiple computers. We want to see you pass, and if you need to install on multiple computers - for your own use only - then we see no reason why you shouldn't (unlike most other certification prep companies).

However... to protect the integrity and value of our products, our license agreement is very strict in its limitation of use by you and only you. Under the terms of our Single User License Agreement, you may not operate ExamSimulators software on more than one computer at a time. You and only you can install it on multiple computers if necessary.

Though it should go without saying, you may not share ExamSimulators software with others in any form. To register the software on a second computer, use your original receipt code (the code you received when you purchase the product) and generate specific information for that computer.

I Got An 'Unauthorized Authorization Code Generation Attempted', Why?  

When you purchase an ExamSimulators product, you can only generate a handful of Authorization Code (also called unlock codes). Other attempts will fail - this is to prevent the illegal sharing of software. If you are unable to unlock any products please contact us and we'd be glad to help.

After installing the practice exam, I receive an error message; "Run time error '62' Input past end of file"?

After installing the practice exam, I receive an error message; "Run time error '13'"?

That problem occurs when you are using a non English version of windows or non-English Regional Settings. If you are using Windows 2000 professional you can change the Input locale under regional settings (and switch back a forth between your default language settings and English settings)

If you are using another OS, you will have to install the English version to get it to function properly.

Windows allows each application the use of a different language, For example the ExamSimulators.com practice exam can be using English, and a Word Processor can use another language.

This error may also occur if you are running third party tools to adjust your system time or date format. Use Windows Regional Settings to adjust the time and date format to prevent this problem.

For more information on changing your input locale, please search the Windows help file for "Input locale"

I receive an error message; "SYSTEM ERROR &H80004005(-2147467259) UNSPECIFIED ERROR" when trying to run the practice exam?

I receive an error message; "System Error &H8007007E (-2147024770). The specified module could not be found." when trying to run the practice exam?

I receive an error message; "Failed to load control "Rich TextBox" from RICHTX32.OCX. Your version of RICHTX32.OCX may be outdated" when trying to run the practice exam?

I receive an error message; "Failed to load control COMDLG32.OCX. Your version of COMDLG32.OCX may be outdated" when trying to run the practice exam?

These errors often have to do with more than one .ocx or .dll file on your system (aka DLL Hell). Operating Systems work best when only one version of a given system file (.ocx, .dll, etc...) are installed at any one time. In most operating systems - Windows 95 and higher - ocx and dll files are stored in the %systemroot%\system32 folder.

For example C:\WINNT\system32 or C:\windows\system32.

The problem is fairly easy to resolve (especially for a budding IT professional):

1. Click the Start menu > Run (the run dialog box will appear) then type (or copy and paste):
    
2. regsvr32 "c:\windows\system32\richtx32.ocx" and press Enter.
    
3. You should get a message similar to this telling you that the operation succeeded;

If the above does not resolve the problem, there is probably more than one of the same .ocx controls (i.e. Richtx32.ocx, comdlg32.ocx etc...) on your system. To resolve that problem please do the following;

1. Search the c:\windows folder and all subfolders for all files named Richtx32.ocx (substituting Richtx32.ocx for whatever control was giving you trouble, as told in the error message).
    
2. Right-click each file found, select properties, then the version tab. Note the version number.
    
3. Delete all problemcontrol.ocx files EXCEPT the newest version. ( NOTE: Windows may prevent you from deleting them. If this is the case you will have to boot to a command prompt and delete from there - to be safe please back them up to a diskette or thumb drive before deleting)
    
4. Restart the computer. (This will ensure that Windows does not have any bad .ocx references in memory)

If the exam simulator will still not load, please reinstall the simulator to ensure proper .ocx registration.

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ExamSimulators offers powerful certification training solutions for Microsoft Certification, MCSE, MCSE 2000, MCSE 2003, MCSA, MCSA 2000,
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 in cutting edge practice exams that take all the risk out of failing an exam. With ExamSimulators Patent pending technology;
 Accelerated Learning Technologies (ALT)® you no longer have to worry about failing a certification exam. 

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